Better Air Northwest · Forms Application
Forms Privacy Policy
Version: October 29, 2026
Scope and Information You Provide
This notice covers Better Air Northwest’s Pricing, Contact and appointment application, including its WordPress embeds. We collect submitted contact and service-address details, service selections, questions and notes, availability preferences and independent communication choices. Accepted requests, quoted terms, consent evidence, notification history and booking actions are retained for office follow-up, service delivery, security and an accountable record of what was accepted.
Address Suggestions and Verification
Google Maps provides address suggestions. When you use suggestions, typed address searches and ordinary browser connection information, including IP address, are sent to Google. When server-side verification is enabled, the street address, unit, city, state and ZIP you ask us to check are sent to Google Places or Address Validation. We do not send your name, email, phone, service notes or marketing answers in those server-side address checks. Google processes information under its own Privacy Policy, linked below.
Corrections and Location Use
We use Google’s returned address and location to check whether a property can receive automatic appointment choices within the configured service radius. We do not request your device’s GPS location. Meaningful proposed address corrections require your confirmation; harmless postal abbreviations need not change your entered address. Unverified or outside-area requests remain available for office assistance. Provider responses are used transiently, with a signed check valid for five minutes. Raw provider responses and returned coordinates are not stored in accepted-request records or saved browser drafts. Accepted records retain your entered or explicitly confirmed address, any original address you corrected, and the verification outcome and time.
Saved Progress and Access Links
When browser storage is available, unfinished answers can be restored in that browser for up to 48 hours after your last edit. This is not cross-device recovery. Accepted or uncertain request markers have no automatic expiry; they retain a minimal request identifier, state and revision marker separately to prevent duplicate submissions and recover an earlier result. Clearing answers does not remove an unresolved request marker. Deliberately starting a new request clears the prior accepted marker; removing browser site data also removes markers and may prevent recovery. Saved consent choices are not preselected when you return. Receipt and appointment links contain protected access information: keep them private and share them only with someone you authorize.
Delivery, Security and Analytics
Service Business Hub hosts the application for Better Air Northwest using Render and PostgreSQL; Cloudflare protects access and checks for automated abuse, and Resend delivers transactional email. These providers process information needed for their functions. Security controls use request/network signals to enforce rate limits. Hosting and security providers may maintain their own operational logs under their policies. Review customer receipts go to the submitted email; internal review copies go only to the designated review operator. Review/test records are separated from real operational leads, production booking capacity and production conversions. The application does not send names, contact details, addresses, notes or typed answers to GA4. Marketing analytics require separate consent and activation; submitting a form does not grant that consent.
Retention and Your Questions
Accepted requests and frozen delivery/audit evidence are not automatically erased when you clear browser progress. The application has no fixed automatic deletion period for these accepted records. Contact Better Air Northwest about access, correction or deletion requests and applicable retention requirements: Portland (503) 490-9542 or Vancouver (360) 852-6212. The existing website Privacy Policy also applies; this notice describes the additional forms application. We do not activate SMS or promotional messaging through review testing.